Privacy Policy

1. Information We Collect

We collect information lawfully, fairly, and transparently to provide and improve our Service. The types of information we collect are as follows:

1.1. Information You Provide to Us Directly

• Account Information: When you register for an account, we collect your email address, which serves as the unique identifier for your account.
• User Data: We temporarily collect and process the documents, text, or other files you upload for translation purposes ("User Data"). We do not store your User Data permanently.
• Payment Information: When you purchase Credits, your payment information (e.g., credit card number) is collected by our third-party payment processors. We do not store or have direct access to your full payment card information.
• Communications: If you contact our customer support, we collect any information you provide in your communications to assist you.

1.2. Information We Collect Automatically

• Technical and Log Data: We automatically collect information about how you interact with our Service, such as your IP address, browser type, operating system, device information, access times, duration of visit, and the pages you viewed before and after accessing the Service. This information is primarily used to analyze trends, administer the site, and ensure security.
• Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons) to operate and administer our Service, personalize your experience, and analyze usage. A cookie is a small text file placed on your device by a website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, though this may affect your ability to use some features of our Service.

2. How We Use Your Information

We use your information for the following specific, explicit, and legitimate purposes:

• To Provide and Maintain the Service: To process your User Data to deliver the translation services you request, manage your account, and process transactions.
• To Communicate with You: To send you necessary service-related communications, such as account verification, service changes, security alerts, and technical and support notices.
• For Security and Compliance: To protect our Service, our users, and the public from fraud, abuse, and illegal activities, to enforce our Terms and Conditions, and to comply with our legal obligations.
• To Improve Our Service: We may use anonymous, aggregated usage data to understand how our Service is being used and to make improvements, but we will never use your User Data or any personally identifiable information for this purpose.

3. How We Share Your Information

We respect your privacy and do not sell your personal information. We only share your information in the following limited and necessary circumstances:

• Third-Party AI Providers: To provide the translation service, we securely transmit your User Data via encrypted channels to our third-party artificial intelligence service providers (e.g., OpenAI, Google). We have strict data processing agreements with these providers that prohibit them from using your data to train their models or for any purpose other than providing the service to us.
• Service Providers: We may share information with vetted third-party vendors, consultants, and other service providers who work on our behalf, such as cloud hosting providers (e.g., AWS, Google Cloud) and payment processors. These providers are only authorized to access your information to perform services for us and are contractually obligated to keep it confidential.
• Legal Requirements: We may disclose your information if we believe in good faith that it is reasonably necessary to comply with a legal obligation, court order, or valid legal process (such as a subpoena), or to protect our rights, property, or safety, or that of our users or the public.
• Business Transfers: If the Company is involved in a merger, acquisition, bankruptcy, or any form of sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website in such an event.

4. Data Security and Retention

4.1. Security Measures

We have implemented commercially reasonable and appropriate technical and organizational security measures designed to protect your information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. This includes using encryption for data in transit (e.g., TLS/SSL) and at rest. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and therefore we cannot guarantee its absolute security.

4.2. Data Retention

We adhere to a strict data minimization and retention policy:

• User Data you upload for translation, and the resulting Translated Output, are automatically and permanently deleted from our active systems within thirty (30) days of task completion.
• Your account information (e.g., email address) is retained for as long as your account is active. If you delete your account, we will delete your account information.

You are solely responsible for downloading and backing up your Translated Output within the thirty-day period.

5. Your Data Rights and Choices

Depending on your jurisdiction (e.g., the European Economic Area (GDPR) or California (CCPA/CPRA)), you may have specific rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request the correction of any inaccurate personal information.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information.
• Right to Restrict Processing: You have the right to request the restriction of processing of your personal information under certain conditions.
• Right to Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to our processing of your personal information.

To exercise these rights, please contact us using the contact details provided in Section 8. We will respond to your request in accordance with applicable law.

6. Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers immediately.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. If we make material changes, we will notify you either through the email address you have provided us or by placing a prominent notice on our website. You are advised to review this Privacy Policy periodically for any changes.